Unable to launch the Radio Player?
Troubleshooting
If you tried to launch the radio player but were sent to this page instead then follow the simple steps below to solve the problem...
There are two main reasons for the Radio Player not being able to launch:
- Pop-ups being blocked either by your web browser and/or 3rd party blocking software
- Javascript being disabled/non-existent in your web browser
If you have a 3rd party pop-up blocker you will need to adjust its settings to allow pop-ups from our web site.
Otherwise the problem is likely to be with your web browser. Please choose the web browser you are using and follow the easy-to-use troubleshooting guides:
Internet Explorer Help
Adjusting the Pop-up Blocker
Step 1: Using the menu bar at the top of your web browser window go to Tools -> Pop-up Blocker -> Always Allow Pop-ups from This Site...
Step 2: When the dialogue box appears asking you whether you would like to allow pop-ups from 'www.youthcomm.org.uk', click Yes
Step 3: Now try launching the Radio Player again by clicking here
Checking Javascript is enabled
Step 1: Using the menu bar at the top of your web browser window go to Tools -> Internet Options...
Step 2: Click on the Security tab
Step 3: Select the Internet Web content zone
Step 4: Click on the Custom Level... button
Step 5: Scroll down the list until you find the Scripting item
Step 6: Select the Enable option underneath the Active Scripting item
Step 7: Click OK and then click OK again
Step 8: Now try launching the Radio Player again by clicking here
If these steps haven't solved your problem, you could try looking on the Technical Issues forum (click here) or email us explaining the problem (click here).
Firefox Help
Adjusting the Pop-up Blocker
Step 1: Click on the Pop-up Blocker bar (see illustration below) and select 'Allow Pop-ups from www.youthcomm.org.uk'
Step 2: Now try launching the Radio Player again by clicking here
If these steps haven't solved your problem, you could try looking on the Technical Issues forum (click here) or email us explaining the problem (click here).
Mozilla Help
Adjusting the Pop-up Blocker
Step 1: Using the menu bar at the top of your web browser window go to Tools -> Pop-up Manager -> Allow Pop-ups from This Site
Step 2: When the dialogue box appears asking you whether you would like to allow pop-ups from 'www.youthcomm.org.uk', click 'Add' and then click 'OK'
Step 3: Now try launching the Radio Player again by clicking here
If these steps haven't solved your problem, you could try looking on the Technical Issues forum (click here) or email us explaining the problem (click here).
